Frequently Asked Questions (FAQs)

Celldiy is an online store specializing in customized pet products. We offer a range of personalized items to meet the unique needs of pet owners, including accessories and essentials.

To place an order, simply browse our website, select the desired items, and proceed to checkout. Follow the prompts to provide necessary information and complete the payment process.

Yes, most of our products are customizable. You can usually find customization options on the product pages. Follow the instructions to personalize the item according to your preferences.

For information on shipping, please refer to our “Shipping Information Policy” on the website. It covers details on processing times, shipping services, tracking orders, and more.

Once your order has been shipped, you will receive an email with tracking information. Use the provided tracking number to monitor the status and location of your package.

Details about our return policy can be found in the “Refund and Return Policy” section on our website. It outlines conditions for returns, refund processes, and other related information.

For any inquiries or assistance, please reach out to our customer service team at [
]. We are here to help and will respond to your queries as promptly as possible.

Yes, we do accept international orders. However, please be aware that additional customs duties or taxes may apply, and the recipient is responsible for these charges.

We accept various payment methods, including credit cards, debit cards, and other secure online payment options. You can choose your preferred method during the checkout process.

Care instructions for our products can vary. Check the product description or packaging for specific care guidelines. If you have further questions, feel free to contact our customer service.

If you have additional questions not covered in our FAQs, please contact us, and we’ll be happy to assist you!

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