Refund and Returns Policy

Refund and Return Policy

Thank you for choosing Celldiy for your customized products! We are committed to providing high-quality personalized pet products to meet your unique needs. Please read our refund and return policy carefully to ensure a clear understanding of your purchased products.

Refund for Product Quality Issues:

  1. If you receive a product with quality issues, please contact us within 10 to 15 days of receiving the item, providing your order number and relevant photos. We will promptly address your concerns.

  2. Quality issues may include but are not limited to manufacturing defects, damaged items, or incorrect customization.

  3. We will take responsibility for re-customization, replacement, or a refund, depending on the specific circumstances.

Refund for Other Reasons with Customized Products:

Unless there is a quality issue, we generally do not accept returns for customized products. Please ensure the accuracy of the customization information provided before placing an order.

General Refund and Return Terms:

  1. To initiate a refund or return, please contact us within 10 to 15 days, providing your order number and detailed reasons for the refund or return.

  2. The product must be in its original condition, unused, and in the original packaging.

  3. Customers are responsible for the return shipping costs unless the return is due to our error.

  4. Refunds will be processed after receiving and inspecting the returned product. The specific processing time will depend on the complexity of the case.

Important Notes:

  1. Please inspect the product immediately upon receipt to ensure there are no obvious quality issues.

  2. Color variations in customized products may occur due to differences in computer displays; this is not considered a quality issue.

  3. Due to the personalized nature of customization, we cannot be held responsible for errors resulting from inaccurate information provided by the customer.

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